The ease of delivery, choosing products from the comfort of your own computer and the convenience of paying with automatic transactions, purchasing decoration items online is practically irresistible.
Despite all the advantages and benefits, some issues must be taken into consideration before purchasing this type of product online.
Find out now, what you inevitably need to evaluate before buying decoration items online.
1 – Pre-purchase
Does the store that sells decoration items online have contact details?
An online decoration items store that has direct dialogue channels with the customer allows questions to be answered about the products, delivery methods, payment methods…
These channels can be telephone, email, social networks and question forms that must be visible for direct contact.
Having this security will make your purchase more enjoyable and give you peace of mind regarding any problems that may arise, as the store can be contacted at any time.
The speed at which the store responds to queries also counts. A reliable store is always attentive to what the customer has to say.
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2 – Have CNPJ
Procon warns that stores – even online ones – that have the National Register of Legal Entities are trustworthy. The customer must also have access to the CNPJ in a visible location on the business website.
Secure non-browser page
Most internet browsers identify websites that are not secure. To find out if the store that sells decoration items online is safe, when filling in personal data and card number, the browser will give you the option to check the site’s security using the padlock icon next to the online store’s address. Just click on the padlock and check if the site has a security certificate.
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3 – Good reputation
Look for online testimonials and testimonials from acquaintances who have used the online decoration store you chose to find out about its reputation.
Low frequency of mentions on complaint sites and positive comments from other customers on the online decoration store’s social networks is a good tip that the store is trustworthy.
Don’t be afraid to add and talk to one of these customers and ask questions about how the store was serviced, whether the delivery deadline was respected, whether the products arrived without defects. This way, you will be safer when purchasing online.
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4 – Available space indoors
As well as a prior study of the colors and textures of the environment, try to find out the exact size of the place where the decoration item you are going to buy online will be located.
Also know the measurements of the decoration items that will be purchased online. If the website does not make them available, try contacting the store to find out the size of the object.
When shopping online, you cannot physically see the object before purchasing it. Therefore, this space needs to be right so that when the purchase arrives, it fits comfortably in the place you want it to be.
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5 – Provide payment monitoring
The available payment methods can be a feature to check if an online decoration items store is trustworthy. Outsourcing payment through companies like PayPal and PagSeguro are one way to ensure greater security in relation to financial data, but it is not the only way.
An online store that offers the customer the means to monitor the entire payment transaction also prevents fraud and increases transparency between seller and customer, a reason to give you peace of mind about the site’s security.
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6 – Tracking deliveries
As well as tracking transactions, an online decoration items store must offer information about deadlines and ways to track deliveries.
Secure websites give the customer a tracking number that can be checked on the Correios website. Unreliable sites do not provide this feature precisely because they may not meet the stipulated deadlines.
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7 – If the store allows exchanges
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Check to see if the online decor item store offers an exchange of the product if it is defective, or if the purchase is not exactly what you wanted when you saw it in person. According to the Consumer Code, stores must have this mechanism.
With all these items studied, your purchase of decoration items online will be easier and with little chance of unforeseen events happening. Choose carefully, keep in touch with the store and nothing will go wrong.
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